Today's focus: Inside the Panacya Service Center

By Dennis Drogseth

While focused historically on e-business, Panacya has an
architecture that can provide a useful analytics-centric,
manager-of-managers role in many environments, while integrating
with enterprise management consoles or software with more
evolved business-oriented views.

Panacya can do much of the heavy lifting for business service
management, and in the future should be able to capitalize on
its architecturally neutral approach for more enriched
visualization of business process impact.

The Panacya Service Center is structured around a three-tier
architecture that works without dependencies on intelligent
agents. The Panacya console supports user interfaces, semantic
modeling, reporting and common services, and integrates out of
the box with enterprise systems management products, along with
Managed Objects, Remedy and Attention.

The Behavior Experts (BeX) are at the heart of Panacya's
product. They analyze and raise alerts across a wide range of
infrastructure components and ecosystems. Among the environments
supported today are WebLogic, WebSphere, Apache, iPlanet,
Internet Information Server, Windows, Solaris, Linux, Oracle,
Sybase, MySQL, Cisco and Java Message Service. Panacya has made
the BeXs extensible to other components and environments through
the Panacya Studio - which eliminates the need for scripting and
which has received consistent praise from Panacya users.

Finally, Panacya's data managers gather information from a
variety of sources, ranging from SNMP, to log files and sockets,
to Java Management Extensions, to XML and HTTP, to other
management sources such as Keynote, BMC and Mercury.

Core to Panacya's notion of "next-generation" design is that
analytic priorities are applied at each stage, rather than
importing mountains of data into a central database for painful
and inefficient soup-to-nuts correlation. In other words, based
on policies and context, data is analyzed, synthesized and
prioritized even at the data-gathering stage. The result in
terms of customer perception is a "lighter," more efficient

Panacya is most appreciated for its extensibility, its
integration with other products and of course its efficient
analytic abilities, which can map infrastructure to business
processes. Service Center is designed to help customers
establish a more meaningful context for operational and service
monitoring. For instance, Panacya has introduced a "Solution
Pack" for messaging, linking Microsoft Exchange with other
application services such as spam filters and virus scanners.
Panacya has also been able to instrument its analytics to help a
telecommunications provider measure phone activations, credit
authorizations and ringtone downloads. Panacya's analytics span
performance, availability, optimization and security-related

Panacya's Service Center is, however, not yet heavily focused on
managing network infrastructure, in spite of its Cisco support,
so it's best as a complement to other network management tools.
Panacya is relatively easy to deploy, given the richness of its
functionality, but it does require meaningful investment in
software and typically some customization. Enterprise Management
Associates has seen accounts that are upwards of $200,000 for
software, services and IT time. However, if you're dealing with
large or complex application environments, and you're looking
for an analytic system that's designed with versatility,
extensibility and business-related infrastructure alignment in
mind, Panacya should be high on your list.

Copyright Network World, Inc., 2004

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Copyright 2008 Art Beckman. All rights reserved.

Last Modified: March 9, 2008